PROFESSIONAL SUMMARY
A Managing Business Consultant with 45 years experience, extensive subject matter expertise in IT Services Management (ITSM) and ITIL, best practice methods, processes, strategic technology infrastructure planning, and developing cost effective solutions to meet customer business requirements. Certified ITIL V2 Service Manager and V3 Expert.
Thought Leadership in IT Service Management and ITIL
Host a premier ITSM website, www.itsm.info, and have authored books on ITSM Implementation as well as a HDI Focus Book on Service Level Management and Service Catalog. I’ve published more than 50 articles, white papers, and reference papers that appear regularly in websites such as ITSMWatch, SearchCIO, TechTarget and TechRepublic, etc., presenting on a regular basis at many national and local conferences such as itSMF, HDI, CMG, BrightTalk and GMIS. Developed a proprietary ITSM Assessment methodology that was licensed and utilized by Proctor and Gamble. Retained as an ITSM Subject Matter Expert by BMC Software, Inc. and McKool Smith, PC in connection with the patent infringement litigation between BMC and ServiceNow.
Subject Matter Expertise and Service Management Consulting
Developed and delivered management value added consulting and strategic technology infrastructure solutions for distributed and large scale data center heterogeneous environments:
- IT Service Management (ITSM) based on ITIL best practices.
- ITIL V3 Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
- ITIL V2 Service Delivery and Service Support areas of Service Level, Availability, Capacity, Financial, and IT Service Continuity Management; Incident, Problem, Change, Release, Configuration Management and Service Desk
- Service Integration and Management
- Organizational Maturity
- Organization and Digital Transformation
- Service Management in the Cloud practitioner
- CobiT framework best practices
- Business Based Macro Level Capacity and Performance Management
- Business Impact Assessment and Business Resumption/Disaster Recovery
- Enterprise Infrastructure Architecture and Distributed Systems Management, Application Design Reviews, Storage and Data Modeling and Migration, Data Center Consolidation, Operations Review and Managed Care Services
The above services included the business strategies and deployment plans, marketing, sales, delivery and developing the appropriate delivery guides, collateral, and training where needed.
Additional Information
A copy of my resume can be found here: www.itsm.info/RLResume.doc
Please visit my website for additional information: www.itsm.info