How I Fill the Hole in the Ozone Layer

Rick Leopoldi

Hello and welcome!

Here you’ll find a little bit about me, my professional career, my favorite hobbies and a few other things.

Living each day, I enjoy my blessings. My health, friends, loved ones and every breath.

Email:rick@rickleopoldi.com

Thanks for visiting … Enjoy !

Filling In Some Blank Spots

New York City … the North Bronx … 1950s … I join the world.

Looking back it was different world but I guess every generation says that =)

After attending required schools, I graduated from City University of NY with a BS in Math and Physics, subsequently relocating to the Hartford, CT area.

My career in IT began in the early 1970’s, except back then it was called Data Processing. During that time, I went back to school to get an MBA.

Professionally, my career eventually evolved into IT best practice consulting and after 50 years, I am considered an Expert in Service Management. In addition to owning my own consulting firm, over the years I’ve held senior level positions in several large IT organizations such as IBM, HP, Fujitsu, CA, and Unisys, to name a few. A chronicle of my professional career, a current copy of my resume and a substantial amount of my published intellectual capital can be found on my professional website, RL Information Consulting LLC.

In the mid-1980’s, my life’s most cherished blessing … my precious daughter came into my life.

As time moved forward to the mid-1990’s, I relocated to Scottsdale, AZ where I currently live.

Hobbies

My main interests outside of work are music, reading, laughing and staying mentally and physically fit.

At a very early age I began playing music, picking up the drums, guitars, keyboards, etc. and accordingly I’ve been in several duo’s and bands. Currently I play solo and over the years, I’ve built, own and operate my own recording studio.

I have a page further on where I’ve included several “sound bytes” that I hope you find pleasurable. Hopefully as pleasurable as it was for me to create them.

Through the Years

Favorite Sayings

• Insanity: doing the same thing over and over again and expecting different results
• The proof of the pudding is in the eating
• When one door closes another one opens
• You make your bed, you lie in it
• They’re in a cleft stick of their own cutting
• For every action there is an equal and opposite reaction
• The only constant in the universe is change
• Hope for the best but plan for the worst
• Failure to plan is planning to fail
• He who laughs last, laughs best
• Two wrongs don’t make a right
• What goes around, comes around

Random Insights

• There is a difference between knowing the path and walking the path
• Sometimes the path we must tread is laid before our feet, though we do not see the way
• Do not ask how to live but instead proceed to do so
• When the student is ready, the Master will appear
• I have forgotten much that I thought I knew, and learned again much that I had forgotten
• Life is a storm … You can bask in the sunlight one moment, be dashed on the rocks the next. What makes you a man is what you do when that storm comes
• Some people possess talent, others are possessed by it. When that happens, the talent becomes a curse
• The dreams of man belong to God
• The heart cherishes secrets not worth the telling
• And in the end, the love you take is equal to the love you make
• Tears are not unbecoming to a man. A man has deep passions and emotions. Many cannot even understand its depths. Do not fear their currents and their powers. In a man are flowers and stories. Each is a part of him and each is real. Accept both. Deny neither.
• Remember … when looking in the mirror, the reflection is one of your own choosing.
• Have you ever been homesick for a place you’ve never been?

PROFESSIONAL SUMMARY

A Managing Business Consultant with 50 years experience, extensive subject matter expertise in IT Services Management (ITSM) and ITIL, best practice methods, processes, strategic technology infrastructure planning, and developing cost effective solutions to meet customer business requirements. Certified ITIL V2 Service Manager and V3 Expert.

Thought Leadership in IT Service Management and ITIL

Host a premier ITSM website, www.itsm.info, and have authored books on ITSM Implementation as well as a HDI Focus Book on Service Level Management and Service Catalog. I’ve published more than 50 articles, white papers, and reference papers that appear regularly in websites such as ITSMWatch, SearchCIO, TechTarget and TechRepublic, etc., presenting on a regular basis at many national and local conferences such as itSMF, HDI, CMG, BrightTalk and GMIS. Developed a proprietary ITSM Assessment methodology that was licensed and utilized by Proctor and Gamble. Retained as an ITSM Subject Matter Expert by BMC Software, Inc. and McKool Smith, PC in connection with the patent infringement litigation between BMC and ServiceNow.

Subject Matter Expertise and Service Management Consulting

Developed and delivered management value added consulting and strategic technology infrastructure solutions for distributed and large scale data center heterogeneous environments:

• IT Service Management (ITSM) based on ITIL best practices.
• ITIL V3 Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
• ITIL V2 Service Delivery and Service Support areas of Service Level, Availability, Capacity, Financial, and IT Service Continuity Management; Incident, Problem, Change, Release, Configuration Management and Service Desk
• Service Integration and Management
• Organizational Maturity
• Organization and Digital Transformation
• Service Management in the Cloud practitioner
• CobiT framework best practices
• Business Based Macro Level Capacity and Performance Management
• Business Impact Assessment and Business Resumption/Disaster Recovery
• Enterprise Infrastructure Architecture and Distributed Systems Management, Application Design Reviews, Storage and Data Modeling and Migration, Data Center Consolidation, Operations Review and Managed Care Services

The above services included the business strategies and deployment plans, marketing, sales, delivery and developing the appropriate delivery guides, collateral, and training where needed.

Additional Information

A copy of my resume can be found here: www.itsm.info/RLResume.doc

Please visit my website for additional information: www.itsm.info

This is a page dedicated to music I’ve recorded in my studio and been playing for what seems like a lifetime. It is still fresh and I play it with the same enthusiasm that I have for all these years.

Music has always been in my life. Playing these songs I remember a place, a time, a feeling and a point in my life that recalls memories and feelings throughout the years has meant different things. As my life has changed, so has their meaning. With that in mind,  I thought I’d annotate some of them as appropriate since I’ve found that when a song comes on, it plays my memory.

Fool (If You Think It’s Over) (S.A.L., 2000, Outdoor cafe in Copenhagen, Denmark)

‘ll Fall in Love Again (1985/86, “3 Lock Box”, The Keg Bar, Colchester, CT.)

Already Gone (L.A.E., 1976, Vernon, CT. Cruising on I-84, Open T-Top)

Hello It’s Me (P.S., 2017, Scottsdale, AZ)

Sweet Freedom (Self-Reflection)

You’re Gonna Get What’s Comin’ (1987, My Studio, Amston, CT)

I’m A Man (My Brother from a different Mother A.L., 1967/68, Bronx NY)

Jumpin Jack Flash (The Big “D”, 1969, Outdoor Concert Jam, Pelham Parkway)

Hush

Sweet Jane (The Big “D”, 1977, the streets of the South Bronx)

Rock and Roll Hoochie Koo (L.A.E., 1970, Anaconda at Ciro’s Club, Glen Cove, L.I.)

I’m Losing You (L.A.E., 1975/76, Vernon, CT.)

Into the Night (S.A.L., 2000, Outdoor cafe on a riverbank in Aarhus, Denmark)

I Should’ve Known Better

Endless Summer Nights

Every Rose Has It’s Thorn (2018, Caribbean)

Dreams (I’ll Never See) (1985/86, Dynamite Slim, The Keg Bar, Colchester, CT.)

Tracks of My Tears (L.A.E., 1967, House basement on Hone Ave, The Bronx)

Take Me for a Little While (My Brother from a different Mother A.L., Mar 8, 1969, Fillmore East, NY, NY)